Amazon Connect - Teams Sync
Our solution continuously monitors the agent states and does a bi-directional real-time presence synchronization between Amazon Connect and Microsoft Teams.
I am InterestedSalesforce Service Cloud Voice - Teams Sync
Our solution continuously monitors the agent states and does a bi-directional real-time presence synchronization between Amazon Connect and Salesforce Service Cloud Voice or CTI Adapter.
I am InterestedHow does the two-way status sync solution work?
The Amazon Connect Microsoft Teams status and state synchronization service is part of our unique Notification suite of solutions. Our service is running on the agent's workstation and continously monitors the current status of the agent. When an there is an incoming call and the agent answers the call the Voxologic service immediately changes the user status in Microsoft Teams to a pre-configured status, like In A Call. In this state the user won't receive any other disturbing calls on teams and can continue to talk on Amazon Connect without any interruption.
After the call our service flips the Teams user status back to as it was previously so the agent don't have to do any manual adjustments.
When the user receives a call on Teams our service detects that and switches the Amazon Connect agent to a pre-defined state. When the call ends it automatically switches it back to the previous state for convenience.
The same workflow and concept applies when the solution is used with Amazon Connect and Salesforce Service Cloud Voice or the CTI Adapter.
Notification Solution
Voxologic offers an advanced agent call notification solution that is fully integrated with Kuando Busylight.
Show Me The Notification SolutionTwo-Way Status Sync
In a busy office environment agents and users can communicate with each other using Microsoft Teams and they may receive calls in Teams as well. When these agents are also taking calls from Amazon Connect our synchronization solution makes possible to have these agent work without disruption and more efficiently
Voxologic’s Amazon Connect and Microsoft Teams status synchronization service provides a seamless way to integrate the two services together and sync both statuses in a bi-directional way.
