Amazon Connect Cloud Dashboard
At Voxologic, we understand how important it is that the Amazon Connect agents and managers are able to monitor call center statistics in real time.
Our managed cloud hosted dashboard solution is created for Amazon Connect to provide you all the KPIs and metrics needed for your daily operation to drive sales and agents performance.I am Interested
Customizable Amazon Connect Cloud Dashboards
A fully web-based solution for calculating & displaying real-time data on large screens and also directly on computer screens of supervisors, agents and even on mobile devices of executives. Visual alert (color changes) and email alerts based on your thresholds are available for all types of metrics.
What are the main advantages?
- Motivate your sales team to achieve and surpass company goals with personalized 24/7 broadcasts of individual performance metrics.
- Increase revenue and employee retention by empowering agents with live ACD stats and company-wide recognition for a job well done.
- Engage your agents with visually appealing, attention-grabbing real-time data visualization and interactive gamification for increased performance.
Different Screen Variations
Amazon Connect Dashboards
Voxologic Dashboard for the Amazon Connect contact center solution that is perfectly tailored and rapidly deployed to meet the needs of your operations. Let our solutions align with your business priorities as they unfold in real time, using innovative displays and interface technologies.
More and more benefits
Some of the top quantifiable benefits of adding real-time performance metrics to your contact center via dashboards and wallboards are:
- Increased service levels up to 17%
- Reduced abandon rates up to 60%
- Increased average calls handled up to 12%
- Reduced absenteeism up to 9%
- Reduced staff costs by up to 10%
- Reduced operating costs by 18%