Add Trunk

You can add different types of trunks in SIP2Connect. This help page explains how to add a new trunk using the [T1] “Carrier sends invite without registration to SIP 2 Connect” type trunk.

Architecture

Trunk config panel

Trunk Port Config

SIP Trunk Alias

This is a mandatory field. A user-friendly name assigned to the trunk to make it more readable and understandable.

Channel Count

This is a mandatory numeric field. Set and limit the maximum call count allowed on this trunk.

Comment

Add notes or extra information to the trunk

Trunk Details

Region

This is a mandatory field. Select the location of the SIP 2 Conenct server. It is recommended to choose the closest region.

IP ACL

Provide an IP address or range to be accepted. If you leave this field empty, the SIP 2 Connect server will accept requests from any IP address.

Example format:  192.168.1.10

Example format:  192.168.0.0/24

SIP Registar Server

IP address of the SIP 2 Connect server. Auto generated. Configure on your provider or endpoint side and send SIP messages, invites to this IP address using the port and protocol generated under Signaling Port and Supported Transport.

RTP Port and Protocol will be used to exchange media.

AWS Access

This section collects the configured AWS user and Amazon Conenct details where the calls will land.

IAM User Access Key Id

This is a mandatory field. The configured AWS IAM user’s Access Key Id. For configuration steps and more details, see the AWS IAM user configuration section below.

IAM User Secret Access Key

This is a mandatory field. The configured AWS IAM user’s Secret Access Key. For configuration steps and more details, see the AWS IAM user configuration section below.

Amazon Connect Instance ARN

This is a mandatory field. The ARN of the Amazon Connect handles the call. For more details, see the Amazon Connect details section below.

Amazon Connect Flow ARN

This is a mandatory field. The flow ARN is the flow you want to use for inbound calls. You can either reuse an existing flow that you’re already using for voice or create a new one specifically for SIP 2 Conect calls. For more details, see the Amazon Connect details section below.

AWS IAM user configuration

Amazon Connect detials

Open the Amazon Connect console at https://console.aws.amazon.com/connect/

On the instances page, choose the instance alias. The instance alias is also your instance name, which appears in your Amazon Connect URL. The following image shows the Amazon Connect virtual contact center instances page, with a box around the instance alias.

Amazon Connect Instance ARN

Amazon Connect Flow ARN

Log in to the Amazon Connect console. On the navigation menu, choose Routing, Contact flows. Select the flow you want to use. Only choose flows that are type Flow (inbound).

In the flow designer, expand Show additional flow information.